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PlantOGram.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We may collect your IP address when an order is placed for the sole purpose of protecting you from fraud. We will never distribute or share IP information with any third parties.
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
UPS Corporate Headquarters
US Postal Service Headquarters
Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
PlantOGram.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. PlantOGram.com uses the most advanced form of SSL software available: 128-bit encryption.
Access to all of our users' information is restricted. PlantOGram.com operates in a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
We take your privacy very seriously, If you wish to have your information removed from our database, you may contact us call toll free at 1-877-FRUIT-DOC to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
P.O. Box 1173
Windermere, FL 34786-1173